This page is a draft written in plain language and is being reviewed. It describes how the product works today. If anything here is unclear, write to support@duncandoit.com.
Refunds and cancelling
Cancel any time online. Full refund within 14 days of your first payment.
Cancelling
Use the link in any receipt email from Paddle, our reseller, and choose Cancel. It's online and takes a moment; you don't need to contact anyone. Your plan stays active until the end of the period you've paid for, then your hub moves to Free. Nothing is deleted: the extra rooms are hidden and come back if you subscribe again.
Refunds
- Within 14 days of your first payment on a plan: a full refund, for any reason.
- Renewals: if you forgot to cancel and haven't made a study set since the renewal, write within 14 days of it and we'll refund it.
- Problems on our side: if the study service was unavailable for a long stretch of your paid period, write to us and we'll make it right.
- Where your local law gives you more, such as the 14-day withdrawal right in the EU and UK, you get that.
To ask for a refund, reply to your receipt email or write to support@duncandoit.com. Refunds go back to the original payment method through Paddle, usually within 5 to 10 days depending on your bank. A refund ends the plan straight away.
Reminders
Yearly plans get an email reminder before they renew, with the amount and how to cancel.